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Code of Conduct

Tara Hansen (BHSc Naturopathy) acknowledges health practitioners who are not within the ambit of the Australian Health Practitioners’ Regulation Agency (AHPRA) will have to comply with a Code of Conduct. View the full Health and Community Services Complaints Commissioner (HCSCC) Code of Conduct here.

Cancellation & Refund Policy

We respect that your time is valuable and hope you understand that ours is too. We understand that sometimes circumstances change and you may be required to reschedule your appointment. However, your booking time is allocated and reserved for you and if you miss your appointment, someone else may be missing out.

Out of consideration for myself and other patients, I ask that you kindly provide a minimum of 24 hours’ notice if you wish to reschedule your appointment.

 

If you need to cancel the appointment, a credit will be left on your file for when you choose to use that appointment. (no added surcharge will be incurred)

No refunds are available once a booking is made.

Refund Policy

Change of mind

I do not offer a refund for change of mind for any services, packages or products so I encourage you to choose carefully.

I do not offer a refund for naturopathic remedies including herbal tinctures, flower essences, teas, herbal creams or supplements. A credit will be applied to your file if you need to cancel, to then be used at a later date.

 

Order fulfillment policy

If a product that I have prescribed from vital.ly is no longer available when you go to purchase it, contact me and I will prescribe a substitute.

In the unlikely case that you have paid for an item from my own dispensary that becomes unavailable, I will give you the option to be refunded for the item or wait for the item to become available again.

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